Secretary BISP Amer Ali Ahmad conducts E-Katchehri to address beneficiaries’ concerns

ISLAMABAD, July 17 (SABAH): Secretary Benazir Income Support Programme (BISP), Amer Ali Ahmad, held an E-Katchehri today to engage with programme’s beneficiaries and resolve their complaints in real-time. The E-Kachehri witnessed an overwhelming response from beneficiaries across the country.

During the E-Katchehri, majority of the complaints were promptly checked and rectified on the spot, showcasing the programme’s commitment to efficient service delivery. For the remaining grievances, Secretary BISP had directed the relevant authorities to ensure their resolution within a maximum timeframe of three hours.

Secretary BISP Amer Ali Ahmad also held a follow up meeting after 3 hours to verify resolution of remaining complaints. The meeting was attended by all provincial Director Generals. All provincial DGs briefed the secretary BISP about steps taken to resolve remaining complaints. 

Benazir Income Support Programme is also disbursing 4th quarterly tranche of Benazir Kafaalat for the Financial Year-2022-23 and so far, more than rupees 69 billion has been disbursed among over 7.7 million beneficiary women.

Under Benazir Kafaalat, 90 lakh registered beneficiary families are entitled to a quarterly instalment of Rs 9,000 per family. Benazir Income Support Programme has already released over rupees 81 billion to its partner banks, that is, Bank Alfalah and Habib Bank Limited (HBL), for disbursement among the beneficiaries through their retail distribution network.

Along with Benazir Kafaalat, Benazir Taleemi Wazaif are also being given out to the children of registered families, however, 70% attendance in the school is mandatory to receive Taleemi Wazaif.

In case of any complaint, beneficiaries can approach the nearest BISP Tehsil Offices or call on toll-free helpline number 080026477 of Benazir Income Support Program. The BISP spokesman reiterated that any messages from Benazir Income Support Program is sent only from 8171 and message from any other number should not be trusted.